
28
Calling For Service
If you are having a problem or have a question, refer to the inside front cover of
this manual and call your dealer. Make sure that you have the information that
is highlighted on the inside front cover of this manual available. If you can’t re-
solve your question or problem with your dealer, call the following number:
Outside CE Union
1-800-Midmark (1-800-643-6275)
8:00 a.m until 5:00 p.m. (Eastern Standard Time in the U.S.)
Monday thru Friday, except for standard U.S. holidays.
Inside CE Union
33-2-430-517-76
Promotal
22, Rue De St. Denis
53500 Ernee, France
door switch out of
adjustment or is
malfunctioning.
contact an authorized
service representative (see
Calling For Service later in
this manual). DO NOT
OPERATE STERILIZER
AGAIN UNTIL SERVICED.
Error Code 9
(door malfunction)
door did not pop open at
end of cycle. Unit may be
out of calibration.
Rerun cycle to ensure
dryness of load.
Sterilization cannot be
ensured unless door opens,
allowing the load to dry
completely before handling.
Do not attempt to operate
sterilizer again if error
reoccurs. Contact an
authorized service
representative (see Calling
For Service later in this
manual).
Error Code 10, 11, 12
(hardware / software
error)
Hardware is malfunctioning
or software is corrupt.
allow sterilizer to cool
completely. Restart
sterilizer. If unit has errors
again, unplug unit and
contact an authorized
service representative (see
Calling For Service later in
this manual).
Error Code Guide - (Continued)
Problem Possible Cause Solution
Operator
Maintenance
Calling For
Service
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